Delivered numerous innovative solutions with high quality on tight deadlines
Founder of two technology start-ups, one successful exit
Deep passion for technology with ability to learn and adapt quickly
Completed a second bachelor degree, pursuing Masters Degree in computer science
06/2017 - 08/2017
Executed and contributed to full-stack web development project, with an emphasis on front end features. Designed and developed views using home grown framework MDF (based on React).
Assisted in development of backend features in Java and Hibernate
Designed and developed a Google Chrome Extension and deployed it on the chrome store. [http://chrome.google.com/webstore/detail/git-help/cikcdjbjlegidghlcooeefdabbfgllmm]
05/2015 - 07/2016
Designed and developed a web based application using PHP and MySQL for automating syllabus management for the university. Integration with corporate LDAP for authentication and with their existing MSSQL based application. [http://syllabus.straford.edu]
Conceptualized, designed and developed a mobile app for Stratford Students using ionic framework and web services. Stratford students will be able to access all the activities throughout their academic life cycle: course registration, assignments, fees payments, grades, e-forms, and more.
08/2013 - 08/2014
As head of sourcing for Gujarat State, owned all sources of recruitment – campus, employee referral, in house sourcing team, partners, train and hire, academic interface program and affirmative action
Hired 300+ candidates from campus vs 50 in previous year. Developed new partners for supporting in-time recruitment
Partnered with 19 colleges and 2 universities for an Academic Interface Program. Piloted and setup Train & Deploy model.
02/2010 - 07/2013
Joined as Sales Manager, promoted as Head – Operations and then took charge of Talentnow as Business Head.
Managed multiple functions of Talentnow: sales, marketing, training, product and infrastructure development, support, research, finance and human resources
Developed and trained sales and marketing team. Acquired 100+ new customers in one year.
Rebranded Talentnow and created basic marketing infrastructure for the organization
Launched 3 core products and internal systems for customer management, support, licensing, sales, and project management
10/2006 - 02/2010
As founder, managed all functions of the company – software development, project management, sales and marketing, recruitment and finance.
Key responsibilities: Lead all phases of software development process - requirements analysis, planning and costing, development, testing, maintenance and support.
Shipped 150+ projects for more than 100 satisfied customers.
Identified inefficiencies in software development and authored tools to eliminate redundant coding.
11/2004 - 10/2006
Joined as Data Analyst, promoted to Customer Service Development manager in 3 months.
Managed a team of data analysts, trainers and project trainees.
Managed customer service process automation, performance management, training, call centre infrastructure and process audit for 200+ employees of customer service department.
Implemented 35+ process improvement projects through automation in 2 years. Saved more than INR 5 million per year in productivity through automation.
Implemented a call centre automation project (telephony integration), business continuity and infrastructure development for the call centre.
Conducted systems, products, processes and skills training for 200+ employees.
10/2002 - 10/2004
Joined as Customer Service & Underwriting Executive, achieved maximum individual underwriting limits within 6 months.
Promoted as Branch Operations Manager within a year, managed a team of 10 operations executives.
Managed branch operations, customer service and underwriting for 3 branches and 10 satellite locations.
Among other responsibilities, involved in high level technology projects like workflow automation, underwriting automation, knowledge repository, e-newsletter, and six sigma reporting system
02/2002 - 09/2002
Responsibilities included customer service and underwriting at branch level
Over and above customer service responsibilities, managed major branch like infrastructure, administration, IT, sales support, vendors, etc.
Developed a small MS Access automation for maintaining daily transactions and reports
10/1999 - 01/2002
Supervised computer hardware assembling and support team.
Managed a local city web portal as project leader.
04/1997 - 09/1999
Assembled computers, installed networks and provided support to clients.
Acquired 75+ new customers and assembled more than 100 computers in over two years.
2016 - Current
Newark, NJ, USA
2015 - 2016
Falls Church, VA, USA
1996 - 1999
Six Sigma – Green Belt from ICICI Prudential (2004)
Microsoft Certified Professional in Microsoft Small Business Server (2008)
Microsoft Certified Professional in Implementing & Supporting Windows NT 4.0 (1999)
Licentiate – Life Insurance from Insurance Institute of India (2003)
Line Training Certification from DHL Express (2005)
Minerva (Prince 2) Project Management from DHL Express (2005)
BEI – Behavioural Event Interview from Tata Consultancy Services (2013)
Several trainings like Leadership Skills, People Management, Presentation Skills, Team Effectiveness, Service Quality Basics, Business Essentials and Medical Underwriting
Stratford University: Certificate of Appreciation for contributions to the Department of Information Technology
DHL Express: Star Service Excellence Award, HR Appreciation Award
ICICI Prudential Life Insurance: Award for best project conducted using Six Sigma methodology, Employee of the Month and performance excellence awards
Organized 2 mega corporate social responsibility (CSR) event involving 35 corporate companies for supporting education of underprivileged children.
Conducted training for government employees (Land Records & City Survey Department, Rajkot) on customized software
Conducted a seminar on networking concepts for students and faculties of Boston’s Computer Institute, Ahmedabad
Student Devang Doshi, presenting his Capstone project: a mobile app developed for Stratford students. 10/8/2015 (TM) pic.twitter.com/iNgujrPwSD— Stratford University (@stratford_u) October 21, 2015